Free HelpDesk Tickets Manager Software For IT Pros

HelpDesk Phone Calls Nightmare

Everyday in my work I receive a dozen of phone calls at my desk asking for help desk support. Its really horrible headache for any IT department to find the phone never stop ringing and asking for help with such noisy way “ pls I cant print, pls I can't access my shared folder, pls my internet is down .. etc”. This will never let you focus or do your job in the right way. So I thought a lot how to handle this headache. Sure you can handle this with MS OUTLOOK by asking the clients to send their problem on your mailbox in outlook and we will take care of it. But what if the outlook itself is not working on the client machine?! . So I started to search for another professional way to solve this problem without spending extra money till I found SPICE WORK HELP DESK.

HelpDesk Manager

Its a simple Free powerful help desk software let you manage user tickets, organize your work, and assign tasks to your help desk team

Create & Customize a Self-Service IT Help Desk Portal

In Spiceworks’ free help desk software, you can update help desk tickets, receive service requests, post IT alerts, share maintenance schedules, provide contact info and more - all from an easy-to-configure, customizable web portal. You can also generate quick reports on all your help desk tickets – from noting how much time you spend resolving issues to identifying which devices (or departments!) create the most headaches!

Receive & Respond to Helpdesk Tickets Via HTML Emails

Free your inbox! Receive your users’ email requests directly in Spiceworks. Then, use Spiceworks to send them customizable HTML emails of status updates about their help desk tickets.

Run a Fully Functioning Help Desk – from your Pocket

Now you can open, close, assign, and even respond to help desk tickets right from your mobile device – all with a few simple text commands! So now you can manage all your clients’ requests whether you're onsite, at lunch, or even on the golf course! Have an iPhone? You can manage your inventory and help tickets from anywhere with free help desk app.

Assign Help Desk Tickets Across Your IT Team

Collaborate with members of your IT team to divide-and-conquer your projects – assign and prioritize helpdesk tickets, track your time, attach documents, & more!

Merge Help Tickets with Multiple IT Assets

With help ticket merging, you can manage your tickets simpler than ever before! Attach help tickets to multiple devices and merge tickets across both users and devices to view all info at a glance. Associate multiple devices, IT services, apps, and hotfixes to a single ticket. You can also customize ticket views and rules based on your related IT assets.

Create a Helpdesk Trouble Ticket from Your Inventory & Alerts

Quickly create helpdesk tickets or to-dos from anywhere in Spiceworks. So whether you're browsing your asset inventory, responding to an alert, or troubleshooting a device - you can create a ticket in this help desk software with just one click!

Automate Help Desk Ticket Organization and Actions

Want to automatically group tickets from your executive team, set their priority to high, and give them a due-date of the next day? No problem! Rules allow you to easily group and take action on helpdesk tickets that meet any criteria that you set!

Import Tickets from Another Help Desk

Don't miss a beat - or lose a single ticket! Import all of the tickets in your existing system to Spiceworks helpdesk and manage those requests and to-dos alongside your IT assets in one place – making Spiceworks your mission control for everything IT!

To Download the Software Click HERE